Frequently asked question

Got a question? We’ve got answers. If you have some other questions, see our support center.

How can I subscribe to the service?

• Open Plan & Prices page to see plans and prices. (Click Here)
• Select your service and you can pay via PayPal, Visa, Mastercard, and Bitcoin.
• We will deliver your order between 5 mins to 12 hours manually.

Can I test the service before ordering?

• You can request a free 24 hours test first and check quality and playlist. (click here)
• We won’t offer the free tests on live match days.
• Each user only receives the test line once. If you liked the service you can subscribe. (click Here)

Can I cancel the Order?

• According to “terms of the service” purchased subscription are not refundable because it causes the cost to provide.
• If you have purchased an order and we haven’t delivered it to you yet, you can ask to cancel the order and we send you a full refund.
• Before purchasing a service and pay, you can get a free test account and check the quality and playlist before purchasing.

How long does it take for orders to proceed?

• We usually process orders manually (because of security purposes). So please be Patient after payment.
• We will send your order details to your provided email address between 5 minutes to 12 hours.
• Please contact us if you haven’t received your order after 12 hours and check your inbox/spam/bulk folder first.
• Can I be a reseller of Nexgen
• Yes, you can join the Nexgen reseller program and earn money. Click here to see plans and more information.